Dispute Resolution Policy

Disputes on ASCEND are opened from the transaction page, before confirming account access where possible. Funds stay held in escrow for the whole dispute, both sides submit evidence in the trade chat, and the support team aims to rule within 48 hours (complex cases can take up to 7 days) — a full refund if the buyer wins.

How disputes work on ASCEND. Open a dispute before confirming access, funds stay held in escrow, and ASCEND support reviews the evidence to reach a fair outcome.