Dispute Resolution Policy

Disputes on ASCEND are opened from the transaction page. Funds stay in escrow for the whole dispute, both sides submit evidence in the trade chat, and support aims to rule within 48 hours (complex cases up to 7 days). A buyer who wins is refunded in full.

Dispute resolution on ASCEND: funds stay in escrow while both sides share evidence, and our team aims to rule within 48 hours, complex cases up to 7 days.

Frequently Asked Questions

How long does an ASCEND dispute take?

ASCEND aims to rule within 48 hours of a dispute being filed; complex cases can take up to 7 days. Funds stay in escrow for the whole time, so neither side loses the money while it is reviewed.

What evidence helps win a dispute?

Screenshots of the account at delivery, login error messages, and the trade chat history. ASCEND keeps delivery records and chat automatically, so keep every exchange on-platform rather than on Discord or Facebook.

What happens if the buyer wins a dispute?

The buyer is refunded in full, buyer fee included, straight from escrow. If the seller wins, payment is released to them as normal, minus the 5% seller fees.