Return & Refund Policy

ASCEND refunds buyers in full if the seller fails to deliver, or if a dispute is ruled in the buyer's favour. Buyers have a 48-hour window after credentials are delivered to confirm receipt or open a dispute, and cancelled trades are refunded completely.

ASCEND refund policy: a full refund if the seller fails to deliver within 24 hours, plus a 48-hour dispute window after delivery on every gaming account.

Frequently Asked Questions

Can I get a refund on a gaming account?

Yes. You get a full refund, buyer fee included, if the seller does not deliver within 24 hours, or if a dispute you open within 48 hours of delivery is ruled in your favour.

How do I request a refund?

Open an appeal or dispute from the transaction page and share your evidence in the trade chat. Your payment is still held in escrow, so nothing has to be clawed back from the seller.

When is a gaming account purchase final?

A trade is final once the 48-hour appeal window after completion closes without a dispute. Check the account and secure it with a new password, email and 2FA before that window ends.