Help & Support

ASCEND support handles disputes, refunds and account issues via support@ascendmarket.co and on-site tickets. ASCEND aims to rule on disputes within 48 hours (complex cases up to 7 days), and funds stay held in escrow until a ruling is made.

Get help with your ASCEND account, transactions, disputes, or any questions. Our support team is ready to assist you worldwide.

Frequently Asked Questions

How do I contact ASCEND support?

Email support@ascendmarket.co or open a ticket from the Help & Support page while logged in. Disputes should be opened from the transaction page itself so the delivery record is attached to the case.

How fast does ASCEND support respond?

ASCEND aims to rule on disputes within 48 hours of filing; complex cases can take up to 7 days. General support tickets are answered in the order received, Monday to Saturday.

How do I open a dispute on ASCEND?

Go to the transaction page for your order and open a dispute before confirming access. Funds stay held in escrow for the entire dispute and only move once the team rules on the evidence.

I paid but never received the account — what do I do?

Do not confirm delivery. Open a dispute from the transaction page; your payment is still held in escrow by ASCEND, so a ruling in your favour refunds you in full.

Can ASCEND help if I traded outside the platform?

No. Escrow and dispute protection only cover trades paid through ASCEND checkout. Payments sent directly to a seller via GCash or bank transfer are outside the platform and typically unrecoverable.